Shipping policy

Shipping Policy


Shipping Options & Delivery Times

All orders are dispatched no later than the next business day after the order is placed. Orders placed before 12:00 noon are often dispatched on the same business day.

  • Delivery within Finland:

    • Postal Parcel: 1–2 business days

    • Home Delivery: 1–2 business days

  • Delivery to other EU countries:

    • Economy: 3–4 business days

    • Express: 1–2 business days

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Shipping costs

Shipping costs are displayed at checkout before the order is completed. Any free shipping offers will be clearly shown on the product page or at checkout.

Taxes and customs duties

All prices include applicable VAT. Orders delivered within the European Union are not subject to additional customs duties or import charges.

Delivery times

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to the carrier, public holidays, weather conditions, or other circumstances beyond our control. Business days are Monday through Friday, excluding public holidays.

Delivery address

Please ensure that your delivery address, email address, and phone number are correct before completing your order. The customer may be responsible for additional delivery costs caused by an incorrect or incomplete delivery address, or if the parcel cannot be delivered due to circumstances attributable to the customer.

Tracking your order

Once your order has been dispatched, you will receive an email containing your tracking information. Please allow some time for the tracking link to become active after receiving the shipping confirmation.

Damaged or missing shipments

Please inspect your order upon delivery. If the parcel or product has been damaged during transport, please contact us as soon as possible and include photos of:

  • The outer packaging

  • The shipping label

  • The damaged product

If your tracking information has not been updated or your parcel appears to be lost, please contact us so that we can investigate the shipment with the carrier.

Contact

Korellia

Email: info@korellia.eu